Delivery & Exchanges
Change Of Mind
Unfortunately our returns policy does not cover if you have simply changed your mind.
(See Exchange and Returns Process below).
We want you to be happy with your purchase and we apologise if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchange and returns for all items purchased from us if the following conditions are met:
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- Originals receipts would need to be includedIf all of the above conditions are not met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
Unfortunately Sales item(s) are non-exchangeable nor returnable.
1. Validity for Exchange & Returns
All exchanges and returns would need to be raised within 10 days of the invoice date for orders, and 20 days for overseas orders. For local deliveries, there is an option to exchange through our online portal at julielondondesign.com.au. All requests for returns however, would need to be strictly made online at julielondondesign.com.au for both local and overseas deliveries.
2. Returns & Exchanges
2.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
2.2 Mail us your parcel via a traceable mode of postage.
2.2 Wait for our email confirmation and you will be notified once your online Store Credit Voucher is ready. Generally, the processing period is 5 working days upon receipt of your parcel.
2.3 All requests for returns will be refunded via online Store Credit Vouchers only. Your online Store Credit Voucher is valid for 120 days and can be used for your next purchase online. It is strictly non refundable, non extendable, non exchangeable for cash. The online Store Credit Voucher is applicable online only.
2.4 Online Store Credit Vouchers are to be used in a singular transaction and any excess amount not utilised, would not be refunded.
2.5 Online Store Credit Vouchers given will be at the buying price of the product as stated in the original invoice. No refunds will be given for delivery charges incurred in the original, returned and onward shipping charges of exchanged items.
2.6 However, if any of the products received is deemed defective or a wrong shipment, julielondondesign.com.au will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavour to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing online store credits or any other methods at the discretion of julielondondesign.com.au.
2.7 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
2.8 All returns and exchanges made via our online portal at julielondondesign.com.au would need to be shipped to:
Julie London Design
24 Clisdell Ave Canterbury Sydney NSW 2193
3. Other Terms & Conditions
3.1 All items that are returned and exchanged, can only be made once.
3.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order.
3.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
3.4 Julie London Design makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.
3.5 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of Australia
3.6 All decisions made by julielondondesign.com.au is final.
4. Repair Policy
We offer repair services for all our products. Please contact us at julielondondesign.com.au